Break-Fix & SLA Support for Your Business
Rapid on-site repair and SLA-backed response that gets failed systems working again at any location, across Canada.
Break-Fix & SLA Support
TDOT IT Solutions provides on-demand repair and SLA-backed support that gets your infrastructure back online fast. When a switch fails, a camera drops offline, or a boardroom goes dark, we dispatch certified technicians with the right parts, access, and documentation to resolve it on the first visit wherever possible. Our support covers network, security, AV, cabling, and voice systems including equipment we didn't originally install, so you have one number to call regardless of what failed or who put it in.
A Structured Approach to Incident Response
TDOT IT Solutions follows a defined process so every incident is handled the same way. Tickets are logged and prioritised against your agreed SLA tier, then triaged remotely to confirm the fault and identify the parts required. If on-site work is needed, we dispatch a technician with the correct equipment, site access, and history for that location. Every call is tracked through to closure and documented, giving you a clear audit trail and visibility into recurring failures so you can address root causes rather than repeat the same repair.
FAQ
Frequently Asked Questions
What's the difference between break-fix and managed services?
Break-fix is reactive: you call us when something fails and we repair it. Managed services are proactive, with ongoing monitoring and maintenance to prevent failures. Many clients use both: managed coverage on critical systems, break-fix support for everything else.
Do I need a contract to get support?
No. We handle one-off break-fix calls on a time-and-materials basis. An SLA agreement is optional and simply guarantees a defined response time and locks in your rates.
What response times do you offer?
Response targets are set per agreement and typically range from four-hour critical response to next-business-day. We'll recommend a tier based on each site's operational impact, then commit to it contractually.